FAQ
Question: How long do i need to change the fountain replacement filter?
Answer: It's suggested to change the replacement filter of the water fountain every 2-4 weeks to keep the water fresh.
Question: How long does it last before you have to re-fill it?
Answer: Depends on your pet. For some customers having 2 cats, they add water every other day.
Question: Does the water run continuously or does it automatically shut off after a while?
Answer: The water continuously runs. You have to unplug it to turn it off. But it is really quiet. You can’t even tell it’s on.
Question: Can you keep the fountain plugged all day every day?
Answer: Yes and my cats love it! Just keep an eye on water level so you can add water.
Question: How long do i need to change the fountain replacement filter?
Answer: Dear customer, it's suggested to change the replacement filter of the water fountain every 2-4 weeks to keep the water fresh.
Question: Am I required to use the filter if I already have pure water that will be used in the water fountain ?
Answer: One of the reasons you need the filter is because your pet will be drinking from it and the water is recycled through the filter to keep the water clear of debris such as pet fur and pet saliva too.
Question: Does it have to be plugged in all the time or run on batteries?
Answer: It does have to be plugged in all the time, no batteries.
Question: Does this turn off automatically?
Answer: Yes. For safety reasons, the Water Fountain will shut off automatically when there is insufficient water.
Policy
1. Shipping Fee: free for orders over £50, £3.99 for orders £0-£49.99 within the UK. Normally orders will ship within 5-8 business days of processing payment.
2. 12 months product warranty period. We will provide after-sales service for product issues caused by non-artificial reason.
3. For any questions, please contact us via help@petlibro.com
Notes
1.Replace the filter and foam every 2 weeks.
2.Clean the pump and fountain every 2 weeks.
3.To extend the life of pump, please add water before starting the machine.
4. No exceptional discount for mystery box, cannot be used with other discount codes.
5. Mystery box is randomly shipped for each of 4 colors, can not be refunded or returned because of color.
