To resolve this issue, follow these simple steps:
1. Power Supply Check:
If you have another 5V 2A power adapter and power cord. Please try to replace this power adapter and power cord.
2. Enable APP Permissions:
Please enable location permissions or other Security and Privacy Permissions for the app before trying to connect. If location permissions are disabled during the connection process, the app will not be able to receive the connection signal sent by the device, which will cause the device connection to fail.
3. Resetting the Camera:
To reset the camera, first slide the Manual Privacy Cover to the left. Locate the reset button and use a sharp object such as a toothpick or paperclip to press and hold it for 5 seconds. Upon hearing the "Reset Successfully" prompt, wait for the device to restart. Finally, slide the Manual Privacy Cover back to the right until it clicks into the locked position.
Here are the videos showing how to connect the camera to the app via 3 methods:
4. Eliminate the WiFi Signal and Password as the Cause:
Try moving your camera so it's closer to your router, and make sure the router's Wi-Fi password is correct. The former can eliminate the problem of a poor signal.
5. Eliminate Network Compatibility Issues:
Is your phone connected to the apartment network or another shared network? If so, due to its limitations, you may need to contact the network administrator to add the MAC address of our device and try.
6. Eliminate the Influence of WiFi Frequency Band:
If your router's wifi is set to dual-band hybrid, you can set it to separate 2.4 GHz and 5 GHz and connect to one of the Wi-Fi's separately and try again.
7. Use a Mobile Hotspot:
If possible, enable a mobile hotspot WiFi on another phone and attempt to add the camera to the app via this shared Wi-Fi. You can also try adding the camera via another phone.
