Free shipping from UK warehouse £50+30-day, money-back guarantee24-month, hassle-free warranty
Shipping & Support
Free & fast shipping from UK warehouse £50+
Delivery times
3 - 6 Business Days
In peak periods like holidays or Black Friday & Cyber Monday, please allow up to 3 business days for dispatch, and the delivery time will be 6 - 9 business days.
Area
All areas of the United Kingdom, excluding the Channel Islands and Gibraltar.
Note: Delivery is not available for PO Box addresses or UK military addresses.
- Standard products: 30-day, money-back guarantee.
- Luma Smart Litter Box: 90-day, money-back guarantee.
Items must be returned with all original packaging and accessories. For returns not related to product malfunction, the cost of return shipping will be deducted from the refund.
24-Month, Hassle-Free Warranty
Petlibro offers a 24-month warranty and after-sales support. This warranty does not override any legal statutory warranty.
Get a complete view of your pet’s health data, all in one place, so you can spot changes early and act with confidence.
Their wellness on track
Clear charts make it simple to follow your pet’s progress and track patterns in eating, drinking, and weight.
Deeper insights from our community
Join the Petlibro community of more than 500,000 registered pets and see how your pet's progress compares.
How it works
How it works
Step 1
Choose the plan that fits your needs.
Step 2
Create an account in the Petlibro app.
Step 3
Check your email for activation instructions.
Step 4
Activate and enjoy your subscription.
FAQ
Q: Which devices can I use with Petlibro Care?
A: Petlibro Care currently supports all Petlibro smart device.
Q: Do I need a Petlibro Care subscription to use my Petlibro device?
A: No subscription is needed to use your Petlibro smart feeder or fountain. Even without a subscription, you can perform all essential feeding, watering, and device operations.
Q: What data can I see with Petlibro Care, and how does it help me?
A: After subscribing, Petlibro Care helps you track your pet’s daily food and water intake, provides community-based reference ranges for feeding and hydration, and offers insights into your pet’s daily behavior and wellness trends.
Q: How do I choose the right subscription plan, and what's the difference?
A: Petlibro Care Standard gives you data tracking for a single pet, while Petlibro Care Plus offers tracking for multiple pets. Choose the plan that best fits the number of pets you have.
Q: How do I cancel my subscription?
A: If you've had your subscription for 7 days or less and no longer want the service, you can cancel for a full refund. If you subscribed through the Petlibro app, you can cancel your subscription directly in the Apple App Store or Google Play under your order history. If you purchased through the Petlibro website, please contact customer support for assistance with a refund.
If you've had your subscription for 8 to 30 days, a full refund is available for product quality issues. Please contact Petlibro customer support for assistance with a refund for product quality issues.
For non-quality issues after 30 days, subscription refunds will be calculated based on the unused portion of your subscription. Refund policies vary by purchase channel. Please check the applicable policy based on where your purchase was made.
Subscribe for exclusive offers, early access, and a chance to try new products.
Subscribe for exclusive offers, early access, and a chance to try new products.