OVERVIEW
FAQ
REVIEWS
Find a plan that fits
Find a plan that fits
How it works
How it works
Step 1
Choose a plan that's right for you
Step 2
Check your email for activation instructions
Step 3
Activate your new subscription.
Step 4
Log into the Petlibro app with the same email
Cool. Calm. Connected.
Scout captures the moments you care about when they happen.
Their whole day,
organized
organized
Get daily summaries and shareable highlight reels.
Play, save, share, repeat
All your favorite moments are saved in the cloud for 7 or 30 days.
Scout in their world
Scout in their world
Q: How does video storage work? Do I need a subscription?
A: Scout uses cloud storage only, no SD card needed. To access all features, including AI-powered behavior tracking and smart recaps, you'll need a subscription to our Video Cloud AI service. Plans start at $9.99/month and are available via the app or petlibro.com. Start with 7-day free trial, then keep exploring risk-free. With our yearly plan, you're covered by a 30-day hassle-free cancellation policy to fully experience everything Scout can do.
Q: If I don't subscribe to Video Cloud AI, can I still view live footage?
A: Without a subscription, you'll still have access to live streaming, auto pet tracking, and the Al assistant, but you won't get behavior alerts or video storage. We recommend subscribing to Video Cloud Al to enjoy all the features and benefits of your Scout Smart Camera. You can try it with a 7-day free trial and a 30-day hassle-free cancellation policy with annual subscriptions. And be sure you have the latest version of the Petlibro app on your phone so you can access the latest Scout Smart Camera features. Version 1.6.15 or higher is required.
Q: Is my data and privacy safe when using Scout?
A: Absolutely. At Petlibro, your data privacy is a top priority. We’ve built multiple layers of security into Scout, including: Encrypted data transmission and storage, strict access controls, regular security audits, compliance with data protection laws, such as PSTI Act and SB327.
Q: What does Video Cloud AI actually do?
A: Video Cloud AI is the intelligence behind Scout. It powers features like multi-pet recognition, behavior tracking, and smart recaps, so you get the moments that matter, without digging through hours of footage. It’s how Scout stays smart, helpful, and tuned in to your pets.
Q: Do I need a separate subscription for each camera?
A: Yes, each Scout camera requires its own Video Cloud AI subscription to access cloud storage and AI-powered features. This helps ensure every camera delivers smart, personalized insights.
Q: Does Video Cloud AI work with my Granary Smart Camera Feeder?
A: Sorry, Video Cloud AI is only compatible with the Scout Smart Camera. It’s not supported on the Granary Smart Camera Feeder at this time.
Q: What happens if I change phones or lose access to the app?
A: No need to worry. Your Video Cloud AI subscription is linked to your Petlibro app account, not your phone. As long as you log in with the same account on a new device, your subscription and cloud recordings will still be there.
Q: Do I need strong Wi-Fi for Scout to work properly?
A: Yes. A strong, stable Wi-Fi connection is key. Scout needs it to upload video smoothly and for Video Cloud AI to accurately recognize and analyze your pets' behaviors. Weak or spotty Wi-Fi can lead to lag, missed events, or less accurate insights.
